First time with company good pricing easy to deal with but the delivery side needs sorting got my 15 kg bag after few days but took a call to find out wasn’t on its way so new one had to be sent not sure if dpd was the problem usually it’s evri which are useless for heavier items
Hi Paul, thank you for taking the time to leave us a review. We are glad to hear that you found our pricing and customer service to be satisfactory. However, we apologise again for the delay in delivery and the inconvenience it caused you. DPD are usually very good so that's why we use them but parcels occasionally get lost. We are happy it was a good result in the end.
Very Important Pets | Shop team
Delighted with price and service will certainly be using you again. Just a pity you don't sell Butchers tripe products as our dogs really love it.
Thanks Barrie, for your positive feedback! We are very happy to hear that you had a great experience with our service and pricing. We will definitely take your suggestion to stock Butchers tripe products to our selection in the future. We look forward to serving you again soon. Thank you for choosing Very Important Pets Shop!
Great prices & quick delivery. What more could you ask for. Highly recommended
Thank you for your kind words David. We're thrilled to hear that you had a positive experience shopping with Very Important Pets. We strive to provide the best service possible and we're glad to know we met your expectations. Thank you for the recommendation!
brilliant way on time and a very good price for the brilliant food
Hi Lee, thank you for your kind words! We're glad to hear that you had a brilliant experience with our shop. We always strive to provide timely service and great prices for our customers. We hope to see you again soon!
Prompt delivery of my dogs food.
Thank you for your review James! We are glad to hear that you had a positive experience as a first-time buyer. We strive to provide speedy next working day delivery and are happy to hear that we met your expectations. Thank you for choosing Very Important Pets Shop for your dog's food needs.
Such personal service, rare these days! Well worth paying extra delivery for - though it was delivered to a house on the othercdude of the village, so we now have a new friend!
Van ness giant size litter tray, was just what I wanted. Been having problems trying to track one down in this country.
Good price, quick delivery 👌
Very pleased with prompt service and good price on dental sticks
Thank you Yvonne for your kind words about Very Important Pets Shop! We're glad to hear that you were happy with our service and competitive pricing for dental sticks. We hope to continue providing you with great products and excellent service in the future. Thank you for your support!
Excellent price and very prompt delivery
Thank you for the review of your purchase experience with Very Important Pets Shop. We are happy to hear that you are satisfied with the excellent price and prompt delivery of the Forthglade dog food. We appreciate your business and look forward to serving you again in the future!
Bought from here for the 1st time . So impressed with quick delivery and free delivery From now on I will shop nowhere else .
Thank you for your kind words Dianne! We are thrilled to hear that you were impressed with our quick and free delivery. We strive to provide the best service possible for our customers. Thank you for choosing us and we look forward to serving you again in the future!
I am very happy with my purchase. Excellent customer service, great value, quality products, and very quick delivery. I will definitely be using you again. Thank You.
outgrown last snug and cosy bed so got larger one as she loved her bed. well made bed and service was fast thank you
Thank you for your review, Paul! We're so glad to hear your furry friend is enjoying her new, larger bed. We take pride in supplying well-made products and fast service. Thank you for choosing Very Important Pets Shop.
Excellent service.
Good price.
Fast delivery.
Easy to use website.
Hi Jennifer, thank you for taking the time to leave a review for Very Important Pets Shop. We are delighted to hear that you had a positive experience with our service, pricing, and delivery. Our team works hard to make sure our website is user-friendly, so we appreciate your kind words. We hope to continue providing excellent service for all of your future purchases. Thanks again for choosing us for your dog food needs.
Very Important Pets | Shop Team
Excellent website to do business with. Customer service was super helpful, great communication and fast delivery. Would highly recommended. 🙂
Brilliant service and will use again.
Hi Maria, thank you for your kind words, it was our pleasure helping you with your Snug & Cosy Novara dog bed purchase. We hope your boxer enjoys!
Kind regards from all of us at Very Important Pets | Shop
Thank you for your personal sincerity, honesty and civility. In this modern world, such characteristics are often lost, yet they remain fundamental to trust. I thank you
Kind regards,
Jeff
Excellent prices, fantastic communication with seller.
Would 100% recommend and will be buying more in the future 🐾🐾
Pleased with the ordering process, the speed of delivery which was next day, even though free delivery was part of the deal.
One issue though is that the image on the website does not match the goods which are larger. Ideally the smaller burgers as shown would have been preferable.
Hi David, thank you so much for taking the time to leave us a review. We are happy to hear that you had an excellent experience with our service and that you were pleased with the ordering process and speedy delivery. We apologise for any confusion with the product image on our website. Having spoken to Pointer, the imagary was indeed old so they supplied us with the new images and are now updated. They assure us the recepie is still the same, just the shape has slightly changed from an oval to more square shape and the proportions remains about the same. We hope your pup enjoys their treats and we look forward to serving you again in the future.
Kind regards,
Very Important Pets | Shop
Easy to order, good delivery time. Will order from you again when needed.
Hi Maz, thank you for taking the time to leave a review. The team are thrilled to hear that you had a great experience shopping with Very Important Pets Shop. We look forward to serving you again in the future. Happy shopping!
Impressive service, I only ordered these last night and got an "email" saying they had been dispatched today.
It looks like I will be ordering from you again.
Thank you so much for all your help and assistance it really is appreciated
Great price, delivered with the minimum of fuss. Would highly recommend.
Thank you for your kind words and recommendation! We're glad to hear that you had an excellent purchasing experience with Very Important Pets Shop. We strive to make the process as hassle-free, quick and affordable as possible. Thank you for choosing us, we look forward to serving you again soon!
I was very lucky to come across the Very Important Pets website while comparing prices for food for our precious dog. Not only that, they had the cheapest deal online (Forthglade wet trays), and the customer service is outstanding! Order arrived within 48h, found that I didn't receive what I ordered ( I ordered 3 boxes of chicken trays, received 1 chicken and 2 lamb). I contacted them and within less than an hour customer service phoned twice to assure me that they will send out the correct order that very same day and an email followed with the tracking number. I was told to keep the lamb, which we will donate to our local dog rescue centre. The correct order arrived less that 24h later. Unheard of! I am so very impressed with the speed with which they dealt with this, but mostly with their integrity and generosity. Very Important Pets Shop will be the place I will be ordering food for our pooch from now on :-). Highly recommended.
Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience with our online store and that our prices and customer service exceeded your expectations. We apologise for the mix-up with your order, but we are so happy to hear that our team was able to quickly and efficiently resolve the issue for you. We truly appreciate your support and we look forward to being your go-to source for pet food in the future. Thank you for choosing Very Important Pets Shop!
Nothing to improve on. Best prices I have found and super fast delivery. Brilliant. 5 stars
Delivery arrived yesterday, possibly the quickest delivery time I have ever had when ordering on line! well done!!