Great price, delivered with the minimum of fuss. Would highly recommend.
Thank you for your kind words and recommendation! We're glad to hear that you had an excellent purchasing experience with Very Important Pets Shop. We strive to make the process as hassle-free, quick and affordable as possible. Thank you for choosing us, we look forward to serving you again soon!
I was very lucky to come across the Very Important Pets website while comparing prices for food for our precious dog. Not only that, they had the cheapest deal online (Forthglade wet trays), and the customer service is outstanding! Order arrived within 48h, found that I didn't receive what I ordered ( I ordered 3 boxes of chicken trays, received 1 chicken and 2 lamb). I contacted them and within less than an hour customer service phoned twice to assure me that they will send out the correct order that very same day and an email followed with the tracking number. I was told to keep the lamb, which we will donate to our local dog rescue centre. The correct order arrived less that 24h later. Unheard of! I am so very impressed with the speed with which they dealt with this, but mostly with their integrity and generosity. Very Important Pets Shop will be the place I will be ordering food for our pooch from now on :-). Highly recommended.
Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience with our online store and that our prices and customer service exceeded your expectations. We apologise for the mix-up with your order, but we are so happy to hear that our team was able to quickly and efficiently resolve the issue for you. We truly appreciate your support and we look forward to being your go-to source for pet food in the future. Thank you for choosing Very Important Pets Shop!
Nothing to improve on. Best prices I have found and super fast delivery. Brilliant. 5 stars
Delivery arrived yesterday, possibly the quickest delivery time I have ever had when ordering on line! well done!!
After being scammed by another online store, I was a little worried about using a new site. But VIP has been great and I am now a returning customer - great prices, fast delivery and everything easy.
Hi Leila! We are so glad to hear that you had a positive experience with our website after an awful experience on another website. We understand your initial concerns and we are happy to have gained your trust as a returning customer. Our team works hard to provide the best customer service and competitive prices. We look forward to serving you again in the future.
Very Important Pets | Shop team
First time using this company and I couldn’t fault them at all. Very easy to order and the delivery was so quick and good value for money. I would definitely recommend and will use again! Thank you very much.
Hi Rachel, thank you for choosing Very Important Pets Shop and for your kind feedback. We are a small independant retailer and strive to provide better service and prices than the major retailers and your positive comments show that we are able to deliver that experience to you.
We look forward to looking after you and your dog again.
Kind regards,
Very Important Pets.
Very pleased with your quick service.
Would suggest extra tape or strapping around heavy parcels as my parcel was delivered open !
Otherwise all good !
Hi Kenneth, thank you for taking the time to leave us a review! We are glad to hear that you were pleased with our quick service. We apologise for any inconvenience caused by the parcel being delivered open. I have followed up with my warehouse manager and it seems they are using an inadequate tape so I have asked them to source a more robust tape and in the meantime to add more taping to the boxes.
We are a new business and pride ourselves on high service levels so your feedback helps us to improve. We hope to see you again.
Kind regards,
Graham & Very Important Pets Team
Just a quick message to say thank you. I've tried other companies and no one has been prompt, has great value and has constant interaction for orders as Very Important Pets.
Thanks, to you and your team for doing what you do and doing it so well.
Thanks again guys
I'm a new customer to Very Important Pets and so far I'm delighted. Great prices and prompt delivery - thank you!