Shipping

You should receive a card through your door or it could have been left in a safe place if no-one is at home. If a card was left, it will then be sent to your local Postal Delivery Office, neighbour or scheduled to be delivered the next day where you should receive an email.

You will be sent a tracking number once your order has been dispatched. Please watch out for emails from us and check the junk folder.
You can track your package via this link.

If you have not received your order within 6 working days of the dispatch date, then please drop us an email on hello@veryimportantpets.shop

We cannot be held responsible if the address you have given is incorrect. It is the responsibility of the customer to give a complete and accurate address to ensure correct delivery of the parcel is made.

Please note that if the tracking number shows that your parcel has been delivered, you will need to contact the shipper to get a reference number before we can look into organising a replacement.

If your order has been delivered with photographic evidence on the tracking and you're unable to locate your order, we cannot be responsible for stolen parcels. Please contact the shipping company with enquiries to missing orders.

Yes, if you order by Friday 11:45am you should receive your order over the weekend.

Absolutely, provided we have not already despatched it. Please contact us and one of the team will be happy to help.

We're so sorry to hear that you are not happy with your Very Important Pet products. We want you to be 100% satisfied - if you would like to return an item you can do so within 14 days of the delivery date.

To return your order please visit our returns page.

**Please note: Only products returned in perfect condition, free from pet hair and in their original packaging will be refunded or exchanged. Refunds and exchanges will be processed within 5-10 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.**

We advise you to get tracked but if you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing or gets damaged on its return.

Any personalised or bespoke products like ID tags as well as perishable food products.

Original postage costs will not be refunded unless an item is damaged or faulty. We will require photographic evidence as part of the process.