Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Important
Ensuring your dog has ID with your name and address is necessary by law and makes it much easier to reunite owners and lost dogs.
For orders over £49 we offer a FREE express next day (1-2day) delivery service. Orders must be received before 11 am on a working day for next day delivery. Orders received before 11 am on a Friday will be delivered over the weekend.
This next day service excludes 'Partner Delivery' items and order weight over 30kg.
Delivery Prices/Times:
- UK mainland STANDARD EXPRESS (1-2 days): £5.99 (free when you spend over £49) max 30kg
- Each additional 30kg increment will be charged at £5.99
Standard Express orders will be delivered within 1-2 days (please note during extremely busy periods and if there are courier issues that are out of our hands, this could exceed this time frame). The delivery time frame starts from the day your order is dispatched. Provided we receive your order before 11 am we endeavour to despatch it the same day.
Please note:
Whilst Express Delivery is available for some items. If your order contains other partner delivery items, these will be dispatched separately, and you may receive multiple tracking numbers and deliveries.
This delivery service does not include ordering on the weekend or Bank Holidays. Any orders placed after 11 am on Friday and over the weekend or otherwise on a Bank Holiday will be despatched the following working day, e.g. If you order on a Saturday, it will be despatched on Monday for delivery on Tuesday.
Restrictions:
We do not ship internationally, and unfortunately, we cannot offer delivery to Scotland, Islands or Northern Island at present.
We will review these delivery options later, but we must add some restrictions as we are just establishing ourselves.
Parcel Tracking:
Please click to go to our parcel delivery tracking page.
